Frequently Asked Questions 

There are four main steps to bringing fiber to your neighborhood and home.

1. Planning: Connext works closely with your cities planners to create a solid build plan that provides a safe and timely infrastructure installation path for each neighborhood group.

2. Infrastructure: The Connext construction team installs fiber cable within conduit in the city utility easement that passes through a series of boxes called vaults with one vault set in the ground at every two homes along the planned route. This is where the fiber is spliced and run to each house to offer the FTTH connection

3. Vault to Home Connection: The Connext fiber drop crew brings the fiber cable from the vault in the easement to the side of the house to set the stage for the installation.

4. Installation: Our specialized technicians bring the fiber from the outside of the home to connect your router to offer you the speed of fiber optic internet (up to 10 Gbps service)

Our FREE installation promotion is in effect during the infrastructure installation phase. Don’t hesitate. Be first to get connected and ensure that it’s FREE.

The Vault is where we connect each home to our main fiber line. The entire box is recessed below ground similar to an irrigation box. The NID is a small telecommunications (11"x7"x4") box that is placed on the side of your home that houses the equipment that switches the signal from light to one that your router can read.

When the Connext construction team installs the main fiber line in the utility easement throughout the city, there is typically a vault placed between each two homes on the property line. Our fiber drop team then runs a smaller fiber conduit from the vault to the NID on the side of your house. This run usually follows the other utilities like gas and power. Our teams usually place the NID on the side of your home next to the other utility meters.

It really depends on the home. Our technicians will talk to you about the options prior to the installation. We prefer to use unfinished basement rafters and can make almost anything work. Through gutters or vents, around the outside, straight in to your router - there’s lots of options. Except, unfortunately we don’t work in attics and won't work if your crawl space requires our tech to lay down in order to traverse it.

Each installation is different, but before anything is done, the installer will discuss with you about the possible locations of drilled holes, how they will run the cable, and where the best place to put routers will be. In general, there are two ways we install clients:

1. We drill through an exterior wall and run a fiber line directly into the home from the box we have mounted on the side of the house (We call this a NID). The fiber line will then connect to our fiber modem that we will mount over the drilled hole on the interior of the home. Coming from our modem, an Ethernet cable will connect to your router providing you with Wi-Fi

2. We install what's equivalent to a modem in the NID and run a CAT5E line from our NID to another pre-existing box on the house called a Demarc. We tie our cables to the pre-existing cables within the Demarc. The cables in the Demarc usually run through the walls to the main utility room of a house. We will place the router in this location unless told otherwise. Generally, the utility area will have multiple cables that branch off to the rest of the rooms in the home. This allows better direct connections to every room. Technicians have been trained to prioritize this form of installation, however not every home has a Demarc and not all Demarcs have the correct cables. In these cases, we will need to perform the installation using the former method mentioned above. Technicians will not terminate every connection in the home. However, they will terminate one or two rooms for you.

Connext respects the privacy of our customers and does not sell your data

No we don’t use modems, that’s an antiquated technology. However, a router is needed during the installation. We offer the best possible fiber connection and leave the in-home network to you. When purchasing a router, double check that it is not a modem or a modem/router combo. Click here to see a list of router specifications.

What we tend to recommend is a dual band gigabit capable wireless mesh system. Another option we suggest is a stand alone gig ready dual band router. For all of you that live in a house fit for MTV Cribs, it’s important to keep an eye on the routers coverage area and compare it to your home’s square footage.

A wireless mesh system is essentially just multiple routers. One of the routers acts as the main hub, transmitting internet to the other routers. This is useful to allow Wi-Fi coverage to extend throughout your home. Your devices will connect to the closest router depending on the device’s location to the router and will adjust as you move about. We recommend a mesh system over purchasing normal wireless extenders, as the mesh system offers a more dependable coverage area.

Routers work best near the center of the home to maximize Wi-Fi coverage. The best location for placing your router is where the telecommunication/ethernet wiring originates from (usually in the utility room). Adding a switch will allow you to plug all of them in at the same time.

No, a simple phone call or email is enough for our billing & sales team to change your plan.

(801) 686-2468

billing@connextnetworks.com

There are a few factors that come into play when it comes to not seeing your full download and upload speeds. First and foremost, we want to let you know that we do NOT throttle or limit your speeds in any way, shape, or form. What you pay for, is what we deliver. The technicians confirm at the installation that you are receiving the correct speeds during your setup.

Here are a few things to keep in mind:

1. Not every device is powerful enough to see a full gigabit. If the device is older and/or the network card on it is older, you may not see your full gigabit speeds even directly connected. We had to step up our game for gig installations. Our team had to purchase new laptops just to verify clients were getting the full use of the gig connection they were paying for.

2. You won't see a full gigabit over Wi-Fi, even if you're connecting to the 5G

3. Answers 1 & 2 are often intermingled with one another. If you have a device that can see a full gigabit, but then perform a speedtest over Wi-Fi you will likely not see the full gig.

Yes! A Public IPv4 Address comes included in all of our Business Plans. If you have a Residential Plan and would like to add a public IPv4 Address, it is an additional $10 month. This add on is optional for Residential Plans.