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Customer Service

How can we help?

Your request has been received!

Experiencing an Internet Outage or Connection Issue?

Follow the steps below 

  1. Press the power button to turn the router off, then unplug the device, and wait 15 seconds. Plug it back in and turn it on. DO NOT reboot or reset the device. If this does not resolve your outage or connection issue, proceed to the next steps.

  2. Login to your Connext Client Portal and submit a ticket. The link is below vvv  This is a direct way of communicating with our fiber technicians.

  3. A technician will respond as soon as they are available to guide you through other troubleshooting techniques. They may also request additional information about the issue you are experiencing. Any messages will be received as an email.

  4. If needed, the technician will schedule a home visit to resolve your outage or other service interruption.

Fiber Availability


Contact us to see if our Fiber Optic Internet services are available in your area! 



Signing up for new service or need to manage your existing account? Contact us! 


Have a tech issue? Review our FAQs or contact us for troubleshooting solutions!

Log into MYCONNEXT &
submit a fix ticket

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