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For Aerial Pole Installation: The fiber will typically follow the same path as the electrical service, connecting to your home from the power pole on the shortest distance possible. The fiber will then terminate on the side of your home in a small telecommunications box called a

Network Interface Device "NID".

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For underground installation:  The fiber will be placed in conduit buried in the earth. The fiber connection to your home will typically run from the vault underground, in a line the shortest distance to the side of your house where the fiber will terminate in the NID. The Connext vault is located on the edge of your property, one vault for every two houses.

Take a few minutes to look where the vault is located in your yard to better understand where these connections will take place. If the fiber infrastructure has not been installed or you are unsure about the location of the aerial or underground connections, please contact us to learn where the connection will take place on your home.

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A BIG CONNEXT THANK YOU to each and every member of the South Ogden Community for welcoming us in to the city with open arms. We are in the process of wrapping up infrastructure construction in several cities with the plan to allocate some serious construction resources to the South Ogden / Washington Terrace region.  Look for the current drill teams to begin pushing north and west along both side of  89 with our additional resources spreading out across the region in a calculated sequence.

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#1 CONNEXT CUSTOMER NOTIFICATION

Awareness is key throughout the entire Connext Fiber Project. Prior to the beginning of construction, our Customer Notification team will visit each residence to share information about the upcoming fiber project. The team will knock on every door and answer questions residents may have. Residents who are not home or where the door is not answered will receive notification via a door hanger that includes information on the current step in the construction process as well as contact information should residents wish to communicate directly. The contact information includes our website, email, and general phone number.

#2 BLUE STAKES

Prior to the start of construction, Blue Stakes will come to the area to mark existing utility lines. This process is managed by a separate organization. Utilities are marked to ensure the safety of residents and construction crews and to prevent damage that would result in service interruptions. Residents will see spray painted lines and numerical markings on streets, sidewalks, and grass. Small flags will also be placed on lawns, parking strips, and other areas to assist in marking the lines.

#3 CONSTRUCTION BEGINS FOR UNDERGROUND WORK

As fiber construction begins, large equipment may be seen parked around the neighborhood. Directional drills can be found on corners as well as trucks with spools of conduit and, later, fiber. Some smaller holes will also be seen on or around property areas as conduit lines are installed underground. These holes are made to ensure the safety of crews and residents by visually confirming the location of utilities, ensuring the drill is in the proper place, and checking for any unknown obstacles. Conduit is run through the path the directional drill has made.

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#4 VAULT INSTALLATION  

During the construction to install the fiber conduit, further digging occurs as vaults are installed. The vaults are similar to those used for irrigation shutoffs. These vaults are placed strategically on the easement of properties. The Connext teams generally place vaults every two homes. Homes on the corners of streets will have a larger vault than those used between homes. These vaults are strategically placed to ensure the least amount of disruption when installing the fiber from the vault to the home.

#5 FIBER INSTALLATION AND SPLICING

Once the vault is installed, the fiber will be run through the conduit that was placed previously. Part of this process includes a crew member laying the fiber out. The fiber may be laid out along the street or the edge of a property. We try to place the fiber where it will not be damaged by people or vehicles but if the fiber is in the way please let us know so we can move it for you. Once the length of fiber has been laid out, crew members pull the fiber line through the conduit. After the fiber has been run through the conduit, a fiber splicing technician will prepare the fiber for individual drops to the home.

 #6 CONNEXT HOME FIBER CONNECTION

Upon customer consent, the fiber line is connected from the vault to the side of the home. This is achieved by first placing a small telecommunications box measuring 11”x 7”x 4” on the residence*** where the fiber line will terminate. This is later followed by the installation of a smaller size conduit from the vault in the easement to the side of the home. A sod splitter or pneumatic missile is used to create the path for the conduit, when the conduit has been placed any disturbance to your lawn or yard will be repaired. When this is done the fiber is run through the conduit from the vault to the box on the side of the home.

*** NID PLACEMENT*** When we connect your home, the fiber connection will typically run from the vault underground, in a line the shortest distance to the side of your house where the fiber will terminate in a small box called a NID. The path follows existing utilities where possible.

THESE COMPONENTS ARE PERMITTED AND PLACED IN SPECIFIC LOCATIONS THROUGHOUT THE EASEMENT AND IN YOUR YARD BASED ON EXISTING STRUCTURES, CONCRETE PADS, OVERHEAD AND UNDERGROUND UTILITIES.

#7 CONNEXT IN HOME INSTALLATION

After these steps are completed, a team member will reach out to schedule the final home installation. During the home installation appointment, a technician brings the fiber line from the box outside to inside the residence. Because the technician requires access to the inside of the residence, someone over the age of 18 is required to be home for the duration of the appointment. The home installation technician will discuss with the resident where the line will be brought into the home and any other specific details of the installation. At the end of this appointment, your new fiber internet will be up and running and ready to use!

Interested in getting fiber?

Call 801-686-2468 to get on the Pre-Install list!

You can also email marketing@connextllc.com

#8 BEFORE AND AFTER

We are dedicated to providing a high level of service, beginning with the service that our construction team provides. We have trained our construction crews to take great care as they work around properties.

NOTE: For questions or concerns regarding the work done on and around your property, you can reach our team at marketing@connextllc.com or give us a call at 801-686-2468. If you see anything following construction that needs repaired or addressed, please email Restoration@ConnextLLC.com